Free shipping for orders above RM190 (West Malaysia) or $60 for Singapore. Shop offline at PJ and Bangsar. Free shipping for orders above RM190 (West Malaysia) or $60 for Singapore. Shop offline at PJ and Bangsar.
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Shipping & Payment

Shipping

We offer FREE SHIPPING on all orders over RM190 for West Malaysia & above $60 for Singapore.

Estimated delivery: 1-2 business days for West Malaysia. 3-5 business days for East Malaysia & Singapore.

 

Domestic Shipping / Local Shipping (Malaysia)

Orders are shipped via DHL e-Commerce.

Postage starts from RM4 (West MY) / RM17 (East MY), calculated by weight. Shipping fees will be calculated at checkout. 

For missing parcels/tracking: contact DHL Customer Service directly.

Hotline: +603 3099 2800 / +603 3099 2811

Email: cs-ecom.my-dom@dhl.com

 

Express same-day/next-day delivery is available for Klang Valley & KL addresses. Contact us via email/message with your address for a quote.

Note: Lilin+Co is not responsible for lost or damaged parcels.

 

International Shipping (Singapore)

Orders are shipped via Teleport / Aramex.

Postage is weight-based.  We are not responsible for any additional fees due to your local mail carrier or government.

We ship internationally via selected courier partners. Please get in touch via email at hello@lilinandco.com to arrange delivery and a quote.

Payment Method

Which payment methods do you accept?

We currently accept payment via iPay88 for MY and SG cards. This includes Grab Pay and Touch & Go e-wallet.

For international orders, payment can be done via wise.com 

Frequently asked questions

Why won’t my tracking information update?

During busy seasons, shipping hubs are handling a high volume of parcels, so scans and tracking updates may take longer than usual. If you notice delays or issues with your tracking info, please contact the courier directly for assistance.

*We at Lilin+Co do not have any additional information other than what is already provided via the tracking information.

Can I cancel my order/get a refund?

We understand that circumstances may change.  Unfortunately, once received the tracking information, we are unable to cancel your order.

I need to change the shipping address on my order - what do I do?

If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to hello@lilinandco.com for more information.

If your package is already in transit, you will need to contact the carrier to help with rerouting your package.

I want to change the products or scents in my order - is it possible?

If you have not already received tracking information, please reach out to hello@lilinandco.com for more assistance.

I received the wrong product in my order - what do I do?

We’re truly sorry for the mix-up! Please drop us an email at hello@lilinandco.com so we can assist you right away.

We’ll need you to return the incorrect item, and once it reaches us, we’ll arrange to send out the correct one without delay.

In the case of international orders, we will investigate internally.

Photo proof is required for all.

One of my products arrived damaged - what now?

We are so sorry about this! Please reach out to us directly at hello@lilinandco.com within 7 days of delivery so we can process a replacement order.

In the case of international orders, we will refund (via store credit) you the cost of the damaged item. Photo proof is required for all. 

Want to know anything else?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

I think my package is lost.

If your package has been marked delivered for more than 14 days, we suggest you reach out directly to the carrier for more information.

Unfortunately, we are unable to replace missing or stolen packages. In the event you encounter lost items, please contact us and we will do our very best to assist you.

We are not responsible for shipping information that was incorrectly entered at Checkout. Please ensure the shipping address and contact information provided is correct at the time of purchase. 

My discount code didn't work! Or I forgot to put in my discount code!

Please email us directly to let us know your order number and we can get this fixed for you.

Orders placed outside any given promotional window are not eligible for a price adjustment.

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