FAQ


 

Are your candles formulated using safe ingredients?

All our candles are formulated using premium soy wax which are biodegradable and a combination of fragrance and essential oils that are phthalate free and comply with IFRA (International Fragrance Association) standards.

Are your products vegan?

Soy wax is a great vegan alternative as most paraffin candles can be bad for your health and the environment.

Where do you source your materials from?

We source from overseas suppliers to ensure our soy candles are up to standard.

What is the shelf-life of the candles?

As our candles are hand-poured fresh in small batches and we do not use any preservatives, they have a shelf life of typically 6-12 months. Keep the candles away from direct sunlight and store at room/cool temperature to prolong the shelf-life.

Your shipping rates seem high, what is the reason? 

Our candles are housed in glass jars which are quite heavy. We take measure to safely package your candles to ensure they arrive safely to your doorstop hence shipping will be slightly higher than expected.

How soon can I expect my order?

Once an order is placed, please allow up to one week for your order to be shipped out. We hand-pour each candle and the entire process is done manually by hand including pouring, bottling, labelling and shipping. Our hand-poured candles are crafted with love and will take a little longer to produce as compared to mass-produced candles. We also want to ensure that you receive freshly made candles for your olfactory experience to indulge.

Do you do custom scents?

We are able to do custom scents given advance notice. Custom scents usually take 2 months of testing to ensure the scent is up to par. Minimum quantity applies. Email lilinandco@gmail.com for more information. 

Do you do sponsorships/sponsor candles for an event?

As we are a small company, we are unable to donate large amounts of candles for events. If you would like to purchase our candles at bulk prices, please drop us an email at info@lilinandco.com