Free shipping for online orders above RM190 (West MY only). Cut-off for X-mas deliveries by 19/12/21 Free shipping for online orders above RM190 (West MY only). Cut-off for X-mas deliveries by 19/12/21

FAQ

 

Are your candles formulated using safe ingredients?

All our candles are formulated using premium soy wax which are biodegradable, eco-friendly, and less likely to trigger allergies. We use a combination of fragrance and essential oils that are phthalate free and comply with IFRA (International Fragrance Association) standards. Pregnant mothers are advised to use their own discretion. 

Are your products vegan?

Soy wax is a great vegan alternative as most paraffin candles can be bad for your health and the environment.

Are your products halal/contain alcohol? 

All our candles are made from eco-friendly soy wax and blend of essential and fragrance oil. No alcohol or alcoholic beverage is included in the making of our candles. Our products do not carry a halal certification.  

Are you on any other platform such as Shopee and Lazada? 
No we are not. Orders should only be made from our official website www.lilinandco.com 

Where do you source your materials from?

We source from overseas suppliers to ensure our soy candles are up to standard.

What is the shelf-life of the candles?

As our candles are hand-poured fresh in small batches and we do not use any preservatives, they have a shelf life of typically 6-12 months. Keep the candles away from direct sunlight and store at room/cool temperature to prolong the shelf-life.

Your shipping rates seem high, what is the reason? 

Our candles are housed in glass jars which are quite heavy. We take measure to safely package your candles to ensure they arrive safely to your doorstop hence shipping will be slightly higher than expected.

How soon can I expect my order?

Once an order is placed, please allow up to 3-4 business days for your order to be shipped out. We hand-pour each candle and the entire process is done manually by hand including pouring, bottling, labelling and shipping. Our hand-poured candles are crafted with love and will take a little longer to produce as compared to mass-produced candles. We also want to ensure that you receive freshly made candles for your olfactory experience to indulge.

Do you offer gift wrapping service? 
We do not offer gift wrapping service as we strive to be an eco-conscious company and play our part in reducing waste. 

Do you do custom scents?

We are able to do custom scents given advance notice. Custom scents usually take 2-3 months of testing to ensure the scent is up to par. Minimum quantity applies. Email lilinandco@gmail.com for more information. 

Do you do sponsorships/sponsor candles for an event?

As we are a small company, we are unable to donate large amounts of candles for events. If you would like to purchase our candles at bulk prices, please drop us an email at info@lilinandco.com

Refund Policies?

Cancellation and change of orders will only be refunded in store credit.